Гарантія та Обслуговування

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Досить часто, навіть після вибору товару та успішної покупки, ми можемо захотіти змінити або виправити деякі речі пізніше – під час або після процесу доставки, під час подання повернення або отримання гарантії. Тут ми спробуємо простим способом пояснити, як працює гарантійна політика нашого магазину та як ви можете нею скористатися під час покупок у нас!

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Ми пишаємося тим, що пропонуємо нашим клієнтам високоякісні інструменти, як електричні, акумуляторні, алмазні, так і аксесуари. Щоб ви могли впевнено користуватися нашими продуктами, ми надаємо гарантійне та післягарантійне обслуговування всіх наших продуктів.

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mgz-fa-check","link_text":"Гарантія","position":1}],"type":"icon_list","id":"uk2855b","text_size":"30px","icon_size":"30px","margin_left":"10","margin_right":"10"},{"content":"

Ми надаємо гарантію на всі товари в нашому магазині. Термін гарантії залежить від типу придбаного товару та виробника. Гарантія поширюється на всі виробничі дефекти та дефекти, які можуть виникнути під час правильного використання.

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Приклад гарантійного терміну для деяких наших продуктів:

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  • Електричні плиткорізи Wandeli - 1 рік
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  • Акумуляторні інструменти SENDI - 2 роки
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  • Алмазні інструменти SENDI - необмежена
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  • Алмазні інструменти DiSTAR - читай тут
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Згідно з гарантією, вся юридична відповідальність нашого магазину обмежується ремонтом або, якщо потрібно (або на вимогу Клієнта), заміною.

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Ці гарантії не поширюються на будь-які наші продукти Ave, які були змінені будь-якою особою, дилером або компанією без прямої письмової згоди нашого магазину.

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Якщо ви зіткнулися з проблемою, зв'яжіться з нами, і ми надамо вам більше інформації про процес гарантійного обслуговування та усунення несправностей.

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Подання претензії або повернення з нами є простим процесом, який вимагає кількох простих речей:

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  1. Заповнена форма скарги;
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  3. Підтвердження покупки (як правило, отриманий вами рахунок або квитанція);
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  5. Сам предмет покупки;
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  7. Ярлик для повернення, надрукований вами та розміщений на пакунку...
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Ми розуміємо, наскільки важливо мати надійну службу підтримки після придбання. Ось чому ми пропонуємо післяпродажне обслуговування всіх наших продуктів, зокрема:

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  1. Поради щодо технічної підтримки: наша команда технічної підтримки завжди готова допомогти вам із будь-якими запитаннями чи проблемами, пов’язаними з нашими продуктами. Зв'яжіться з нами по телефону, електронною поштою або через контактну форму на нашому веб-сайті, і ми надамо вам необхідну допомогу.
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  3. Ремонт і технічне обслуговування: якщо ваш інструмент потребує ремонту або технічного обслуговування, ми можемо направити Вас наших авторизованих сервісних центрів. Наші партнери мають досвід роботи з електричними та акумуляторними інструментами та зможуть відремонтувати та налаштувати інструмент для належної роботи.
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  5. Запасні частини та аксесуари: ми пропонуємо широкий асортимент запасних частин та аксесуарів для нашої продукції. Якщо вам потрібна заміна або оновлення, зв'яжіться з нами, і ми допоможемо вам знайти потрібну деталь або аксесуар для вашого інструменту.
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  7. Інструкції та поради щодо використання: Щоб допомогти вам отримати максимальну віддачу від наших інструментів, ми можемо надати вам поради щодо правильного використання та догляду за нашими продуктами. За потреби ми також можемо організувати навчальні семінари чи демонстрації для вашої компанії чи групи.
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  9. Ми докладаємо всіх зусиль, щоб ви залишилися задоволені покупкою та надаємо повну підтримку на кожному етапі використання наших продуктів. Якщо у вас є запитання чи потрібна допомога, не соромтесь звертатись до нас.
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